The Shakhsia Way: Answers to Your Questions

Discover Shakhsia's unique approach to bespoke couture, our values, and the journey we offer to create timeless, personalized pieces.


WHAT, HOW, WHERE, WHEN, WHY?

1. What is Shakhsia?

Shakhsia is a bespoke couture atelier dedicated to crafting unique, personalized pieces that reflect the wearer’s individuality and story. Our creations celebrate the essence of who you are while fostering a relationship founded on mutual trust and respect.

2. What makes Shakhsia different from other fashion brands?

  • Artistry Over Commerce: We prioritize creativity, quality, and meaningful connections over mass production or commercial trends. We focus exclusively on made-to-order couture and:
    • Do not produce seasonal collections
    • Do not offer ready-to-wear
    • Do not provide rentals
  • Intimate and Personal: Each collaboration is a journey spanning 3-6 months, rooted in trust, courtesy, and artistic integrity.
    • We value working with clients who align with these principles.
    • We do not create replicas, ensuring every piece is unique.

3. Does Shakhsia offer ready-to-wear collections?

No, Shakhsia exclusively creates bespoke pieces tailored to each client's specific needs and vision.

4. Can I view detailed images and videos of Shakhsia’s designs on Instagram?

Each Shakhsia piece is crafted exclusively for a specific client, reflecting their individuality, story, and preferences. Hence, we do not share detailed visuals of designs publicly. However, with client permission, we occasionally share examples of past work on our Instagram stories and highlights. 

Location & Timings

5. Where is Shakhsia located?

Shakhsia is exclusively based in Dubai, United Arab Emirates. We do not have any other representations elsewhere.

6. What are the business hours?

Our business hours are Monday to Friday, 10 AM to 6 PM. Public holidays and Ramadan timings follow UAE government directives.

Appointment and Consultation

7. How can I book an appointment?

Please click here to request an appointment. Appointments are confirmed only via our official website. We do not accept appointment bookings over the phone or WhatsApp.

8. How far in advance should I book an appointment?

We recommend requesting an appointment at least two weeks before your desired date.

9. Why was my appointment request declined?

At Shakhsia, we are committed to creating couture that reflects the highest level of artistry and the unique spirit of our clients. To ensure this, we thoughtfully consider every inquiry and prioritize collaborations where we feel our creative vision and process align with the client’s expectations. This approach allows us to maintain the integrity of our brand ethos and deliver the best possible experience.

If we feel that we may not be the right fit for your needs, it is a conscious decision made with utmost respect for both our clients and our craft. We deeply appreciate your interest and understanding.

10. Do you offer virtual consultations for international clients?

Yes, we provide remote consultations for international clients (click here for the detailed guide) and in-person consultations for local clients, ensuring personalized service across all interactions. 

Ordering and Customization

11. How do I order a bespoke piece from Shakhsia?

The process begins with a personal consultation to discuss your vision and needs, followed by a detailed design and fitting schedule.

12. Can I request modifications to an existing design?

Modifications are considered on a case-by-case basis and require designer approval based on the nature and scope of the requested changes.

Pricing and Payments

13. What is the price range for Shakhsia’s bespoke pieces?

Prices start at $10,000 for evening dresses and $20,000 for wedding dresses, varying based on the creative concept, design, embroidery, volume, and materials. There is NO set upper-price-limit.

14. Can I know the price of a specific design shared on Shakhsia’s Instagram?

As all Shakhsia creations are bespoke and tailored to specific clients, we do not replicate designs. We can provide an indicative price for a similar style if ordered. However, the exact price will depend on the unique elements made for you.

15. What payment methods does Shakhsia accept?

We accept payments via bank transfer.

16. Do you offer discounts or sales?

No, as all our creations are custom-made, we do not have old stock or damaged goods to offer on sale.

Shipping and Delivery

17. Does Shakhsia deliver internationally?

Yes, we offer international shipping, with all logistics and costs detailed during the ordering process.

18. How long does it take to receive a bespoke piece?

The creation of a bespoke piece typically takes three to six months, depending on the complexity of the design.

19. If I need expedited delivery, is that possible?

Express delivery is available on a case-by-case basis, subject to the designer’s approval. Additional fees and timelines will be discussed upon approval.